bajj99 Privacy Policy — How We Handle Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how bajj99 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects information obtained from users ("you", "Player", "User") of the bajj99 website at bajj99.pro and all associated services, games, and features.

bajj99 recognises that privacy is a serious matter, particularly for users of online financial and gaming services in Bangladesh. We do not treat this Policy as a legal formality — it reflects genuinely how we operate and how we view our obligations to the people who use our platform. By registering an account on bajj99 or otherwise accessing the platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

Privacy at a Glance

The six principles that define how bajj99 handles your data

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, verify your identity, make a deposit or withdrawal, contact customer support, or participate in promotions, bajj99 collects information you provide directly. This includes:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other locations across Bangladesh)
• Payment method information (bKash number, Nagad number, Rocket number, Upay number, bank account details, or card details where applicable)
• Identity verification documents (national ID, passport, or driving licence, as required for KYC compliance)
• Communications you send to bajj99 support (email messages, Telegram messages, support tickets)
• Preferences and settings you configure in your account dashboard

1.2 Information Collected Automatically

When you access bajj99, our systems automatically record certain technical information about your visit. This information is used for security monitoring, fraud prevention, and platform performance analysis:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Session start and end times (in Bangladesh Standard Time, UTC+6)
• Games played, bets placed, and outcomes (for account integrity and responsible gaming monitoring)
• Cookies and similar tracking technologies (see Section 6 below)

1.3 Information from Third Parties

bajj99 may receive information about you from trusted third-party sources in limited circumstances. This includes identity verification data from KYC service providers, fraud-screening data from payment processors such as bKash, Nagad, Rocket, and Visa/Mastercard networks, and responsible gaming flags from self-exclusion databases where applicable. bajj99 uses this information only for the specific purpose for which it was obtained.

2. How bajj99 Uses Your Information

bajj99 processes your personal data only where there is a lawful basis to do so. The primary purposes for which we use the information we collect are set out in the table below.

2.1 Legal Bases for Processing

bajj99 processes personal data on the following legal bases: (a) performance of a contract — processing necessary to operate your bajj99 account and provide the services you have requested; (b) legal obligation — processing necessary for bajj99 to comply with applicable anti-money laundering, identity verification, and responsible gaming obligations; (c) legitimate interests — processing for fraud prevention, security monitoring, and internal analytics, where those interests are not overridden by your rights; and (d) consent — where you have given explicit consent, for example to receive promotional communications.

2.2 Marketing Communications

bajj99 may send you promotional communications about bonuses, seasonal offers (such as Eid, Pohela Boishakh, or BPL cricket season promotions), and new game launches where you have opted in to receive such communications. You may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

3. Sharing Your Information

3.1 When bajj99 Shares Data

bajj99 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: We share necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, to process deposits and withdrawals.
• Identity verification providers: We share identification documents and personal details with our third-party KYC service providers solely for the purpose of verifying your identity in accordance with our compliance obligations.
• Game providers: We share your player ID (not your full personal details) with game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable game functionality and maintain game session integrity.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law or a valid legal process.
• Fraud prevention databases: We may share information with industry fraud-prevention services where we have reasonable grounds to suspect fraudulent activity, multi-accounting, or money laundering.

3.2 No Cross-Border Transfers Without Safeguards

Where personal data is transferred to a third party located outside Bangladesh, bajj99 ensures that adequate safeguards are in place to protect the data, consistent with the standards described in this Policy.

4. Data Retention

bajj99 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account registration data: retained for the duration of your account plus 5 years following account closure
• Transaction records (deposits and withdrawals): retained for a minimum of 5 years in accordance with anti-money laundering requirements
• Identity verification documents: retained for a minimum of 5 years following account closure
• Customer support communications: retained for 2 years from the date of the last communication
• Gameplay and betting logs: retained for 2 years for responsible gaming monitoring purposes, then anonymised
• Technical and analytics data: retained for 13 months from collection, then aggregated and anonymised

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request early deletion of your data at any time by contacting [email protected], subject to our ability to satisfy any applicable legal retention obligations.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. bajj99 uses cookies and similar technologies (such as local storage and session tokens) to maintain your login session, remember your preferences, prevent fraudulent activity, and analyse how the platform is used.

5.2 Types of Cookies bajj99 Uses

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limits you have set.
• Analytics cookies: Help bajj99 understand how players use the platform in aggregate, so we can improve the experience. Analytics data is anonymised and never linked to individual accounts.
• Security cookies: Used to detect and prevent fraudulent activity, multi-accounting, and bot traffic. These are essential to maintaining platform integrity.

5.3 Managing Cookies

You can control non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your bajj99 account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6. Your Privacy Rights

bajj99 respects your rights regarding your personal data. The following rights are available to all bajj99 players:

• Right of access: You may request a copy of all personal data bajj99 holds about you. We will provide this within 15 business days of a verified request.
• Right to rectification: If any personal data bajj99 holds about you is inaccurate or incomplete, you may request that it be corrected. Account holders can update basic profile information directly in the account dashboard.
• Right to erasure: You may request that bajj99 delete your personal data. We will action this request where we are not required by law to retain the data. Certain records, such as transaction histories, must be retained for anti-money laundering compliance and cannot be deleted on request.
• Right to restrict processing: You may request that bajj99 restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of bajj99's legitimate interests, where your individual circumstances warrant it.
• Right to withdraw consent: Where bajj99 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected].

7. Data Security

bajj99 implements technical and organisational measures appropriate to the sensitivity of the data we hold. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for all sensitive data at rest, strict access controls limiting internal data access to personnel who require it for their role, regular security audits and penetration testing of platform infrastructure, and automated monitoring for unusual access patterns and potential data breaches.

In the event of a data breach that poses a risk to player rights and freedoms, bajj99 will notify affected players without undue delay and take immediate steps to contain and remediate the breach. Players are encouraged to use a strong, unique password for their bajj99 account and to report any suspected unauthorised access to [email protected] immediately.

8. Changes to This Privacy Policy

bajj99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be posted on this page with an updated effective date. Where changes are significant, bajj99 will notify registered players by email or via an in-platform notification. Your continued use of bajj99 following the posting of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed of how bajj99 protects your personal data. The effective date at the top of this page indicates when this version of the Policy was last updated.

9. Contact & Data Enquiries

If you have any questions, concerns, or complaints relating to this Privacy Policy or how bajj99 handles your personal data, please contact us using the details below. All privacy-related enquiries are treated as a priority and are handled confidentially.

bajj99 is committed to resolving any privacy concern fairly and promptly. If you remain dissatisfied after contacting us, you may have the right to escalate your complaint to a relevant supervisory authority under applicable law.